Frequently Asked Questions (FAQ)

 

1. What are the shipping costs?

We offer free worldwide shipping on all orders.

2. How long will it take to receive my order?

Orders are typically processed within 1–3 business days. Delivery times vary by destination:

Please note that these are estimated delivery times and may vary due to factors beyond our control.

3. Can I return my order?

As stated in our Returns & Exchange Policy, all sales are final, and we do not accept returns or exchanges. However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order, and we will arrange for a replacement or refund.

4. How can I pay?

We accept the following payment methods:

 

• Credit Cards: Visa, Mastercard, American Express

• PayPal

 

5. Is it safe to shop online with you?

Yes, we prioritize the security of your personal information. Our website is secured with SSL encryption, and we use trusted payment gateways to process transactions.

6. Can I track the status of my order?

Absolutely. Once your order has been shipped, you will receive a Shipping Confirmation email containing a tracking number to monitor your package’s progress.

7. Do you offer gift cards?

Yes, we offer digital gift cards in various denominations. They can be purchased through our website and are delivered via email.

8. How can I contact customer service?

For any inquiries or assistance, please reach out to us at:

Elera Clothing Limited

📧 Email: elera.newyork@gmail.com

📍 Address: Flat 5, 4/F, Won Hing Building, 74–78 Stanley Street, Central, Hong Kong

We strive to respond to all emails within 1–2 business days.

9. Are all items shown in stock?

We aim to keep our inventory as accurate as possible. In the rare event that an item is out of stock after your purchase, we will notify you promptly and provide options for a refund or alternative product.